Mailing Address:
PO Box 19201
Arlington, TX 76019-0027
Physical Address:
800 Greek Row Drive
Trinity Hall, 2nd floor
Arlington, TX 76019-0027
Phone:
817-272-5727
Canvas Technical Support
Technical Support Resources
Please review the information below to ensure your system configuration is compatible with UTA's Canvas instance. Support resources are detailed in the event that you need additional assistance to resolve an issue.
System Configuration
For best performance, CDE recommends using the latest release of Google Chrome or Mozilla Firefox browsers along with a wired Internet connection. If you are unable to use a wired connection, CDE recommends performing a speed test prior to working in Canvas. For additional information on improving your online experience, please review How to Improve your Home Internet Connection.
While Canvas states the system is compatible with Safari and Edge browsers, issues are frequently reported. For full details on supported browsers, operating systems and to check your browser, please review the Canvas Requirements page.
Troubleshooting Common Issues
Please review the Canvas troubleshooting page for assistance with common issues.
Support Contacts
UTA contracts with Canvas to provide 24/7 Level 1 Canvas support for faculty and students. Users may call, chat or submit a web ticket. Calls and chats are generally answered more quickly. This information is also located in Canvas on the Help menu. Please see the FAQ page for examples of when to call Canvas support.
Faculty
Call - 1 (855) 597-3403
Students
Call - 1 (855) 597-3401
UTA Support
For UTA-specific issues, please submit a Service Now ticket. Enter as much detail as possible to ensure proper ticket routing. See the FAQ page for examples of issues to report to CDE or OIT.
Canvas Known Issues
Review the Known Issues page for the status of current documented issues in Canvas.