Complaints and Feedback
How Can We Help?
CAPS is committed to meeting and aims to exceed your expectations. Positive and negative feedback on your impressions of the facility and experiences of care, service and staff are very important and encouraged. Should you be dissatisfied or exceptionally satisfied with any aspect of your experience, please tell us. Additionally, suggestions are welcome as they help us improve our services. All feedback is made in confidence and is not recorded in your medical record.
Notice of Concerning Complaints
Complaint Process with the State of Texas
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The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct committed by marriage and family therapists, professional counselors, psychologists, psychological associates, social workers, and licensed specialists in school psychology.
Please call 1-800-821-3205 or visit here for more assistance.
Consumer Complaint Process
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The Attorney General of Texas collects and maintains records of consumer complaints to protect Texas residents from unlawful business practices. Information on how to submit a consumer complaint may be found on the Attorney General’s website here.
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Know that under Texas law consumer complaints are open to the public and the Attorney General’s office asks that you do not include sensitive or confidential information in your complaint.
How To Provide Feedback
Speak with your Provider
We hope you feel comfortable enough to speak directly with your provider to address concerns. Be specific and try being open to other points of view. By working together, we can hopefully bring prompt resolution and satisfaction.
Speak with the Director
If you prefer not to speak with the person involved, you may email the director at caps@uta.edu.
Suggestions, Complaints, Grievances
All students opting in for email notifications will receive a survey after their first visit. Feedback received is anonymous and no identifying information is collected.