Academic Impressions

Emotional Intelligence for Academic Teams: A 5-Day Course

• This course helps academic leaders and faculty improve their emotional intelligence to boost productivity and foster better relationships with students, teams, and colleagues. By exploring Daniel Goleman’s four pillars of emotional intelligence, you'll learn strategies for managing conflicts, mentoring effectively, and enhancing team dynamics. Faculty, department chairs, and search committees will find this course valuable for personal growth and evaluating candidates' emotional intelligence.

Engaging in Empathy: Balance the Emotional Demands

• This 2.5-hour virtual training helps leaders strengthen their empathy skills, even during times of fatigue or burnout. You’ll learn to recognize signs of emotional exhaustion and gain practical tools for using empathy effectively to foster trust and meaningful connections with your team. This course is ideal for leaders seeking to build a culture of empathy or improve their ability to practice empathy consistently without burning out.

Deconstructing and Growing from Negative Past Work Environments

• In this 2-hour virtual training, you’ll learn how to let go of negative past experiences while retaining the valuable lessons they offer, enabling you to move forward with confidence. Dr. Cié Gee will guide you through the science of perception, emotional intelligence, and professional identity to help you set boundaries, develop a growth mindset, and focus on future opportunities. This session is ideal for anyone in higher ed looking to overcome the impact of past work experiences and build a more positive professional future.

Preparing for Difficult Conversations as Faculty

• In this one-hour training, you’ll learn how to effectively prepare for difficult conversations, whether with students or colleagues, by managing emotions and navigating sensitive topics. Drawing on Anita Kite’s work, we’ll explore four key strategies to help you approach tough discussions with confidence, including avoiding assumptions and understanding power dynamics. This session is ideal for faculty looking to improve their ability to handle challenging conversations in academic settings.

Managing Student and Employee Complaints

• This online series offers three one-hour discussions focused on enhancing customer service in higher education to improve student and employee engagement and retention. Led by Dr. Heath Boice-Pardee, you’ll join fellow higher ed professionals to explore key topics, share best practices, and learn how to make lasting changes in campus service culture. You can attend any or all sessions to deepen your understanding and contribute to the conversation.

Managing Difficult Customers

• In part two of this series, you’ll learn strategies for managing difficult customers and diffusing common challenges in higher education. While you can’t please everyone, you’ll gain techniques to handle tough situations with confidence. This session is ideal for both frontline staff and leaders across all functional areas.

Creating a Culture of Care

• This online series focuses on enhancing customer service in higher education to improve student and employee engagement and retention. Led by Dr. Heath Boice-Pardee, you'll engage in meaningful discussions with other higher ed professionals to explore challenges, share best practices, and learn strategies for fostering a culture of service excellence. The series includes three one-hour sessions, and you can attend one, two, or all for valuable insights and dialogue.

Flexing Your Approach with Different Direct Reports – Live Session | November 20, 2024 | 1:00 – 2:15 PM CT

• Join a community of supervisors to explore how to flex your approach to meet the unique needs of each direct report. In this discussion, we’ll dive into different communication styles and strategies, helping you adapt your supervision techniques for better results. This session is ideal for both new and experienced supervisors looking to refine their approach and share insights with peers.

Conflict Management: A Practical Workshop for Leaders

• This workshop will equip you with practical tools to resolve conflicts early before they escalate into formal disputes. You’ll learn strategies for framing, facilitation, and other dispute-resolution techniques to improve team dynamics, build rapport, and boost morale. Ideal for higher education leaders looking to enhance their conflict management skills and leadership effectiveness.

Build a Team Culture that Embraces Conflict as Productive and Positive – Live Sessions | Beginning on November 11, 2024 | 12:00-1:00 PM CST

• In this interactive online training, you’ll learn how to shift your team’s approach to conflict from negative to positive by fostering a culture that embraces differences and resolves issues productively. Through team-building activities and practical strategies, you’ll gain tools to improve conflict resolution, support your team during disputes, and create a more collaborative work environment. This session is ideal for supervisors or mid-level leaders seeking to enhance their team’s conflict management and overall productivity.

Essential Practices for Leaders Communicating Across Differences

• This training helps leaders understand how their own identities impact their ability to engage with diverse teams and foster an inclusive environment. Through experiential activities and group discussions, you’ll explore power, privilege, and oppression, and practice skills like active listening, empathy, and cultural responsiveness. Ideal for leaders and supervisors looking to enhance their ability to manage diverse teams and create a more inclusive, high-performing workplace.

Have It Your Way (or Not): Customer Service Across Generations

• This virtual training explores how to meet the diverse customer service expectations across generational lines, from Baby Boomers to Gen Z, in a college or university setting. You’ll learn strategies to tailor your approach to different preferences, improving the overall experience for both students and employees. Ideal for staff and faculty working with multigenerational colleagues and students, this session.

Building Stronger Teams with Empathy and Humility as a Leader

• This training series focuses on developing humility and empathy as key leadership traits, helping you create an environment where your team can thrive. Through a 3-hour virtual training and three 1-hour discussion sessions, you’ll explore how to integrate these traits into your leadership style, improve team dynamics, and boost employee retention. Ideal for leaders looking to balance strong leadership with emotional intelligence, this series offers practical insights and reflective discussions on leading yourself, others, and your team.

Understanding the Impact of Stress on Your Leadership Style

• Join this workshop to discover your leadership styles and how they may shift under stress using Academic Impressions' Five Paths to Leadership Assessment. By taking the assessment beforehand, you'll gain insights into your leadership tendencies and learn practical applications for improving team management, communication, and decision-making. This session will help you boost self-awareness and emotional intelligence to lead more effectively, even in high-pressure situations.

Developing Leadership Skills in Your Early Career

• This series is designed for early career professionals to develop essential leadership skills such as communication, managing up, setting boundaries, and taking initiative. Through multiple sessions, you'll gain practical tools and insights to help you grow as a leader, even when you have limited authority. Whether you're just starting your career or have some experience, this series will help you build a strong foundation for long-term leadership success.