Academic Impressions

Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence – 54 minutes

You've taken steps to enhance customer service on your campus and trained your team, but the real challenge is maintaining momentum. This webcast will explore five key obstacles to sustaining a culture of service and offer strategies to overcome them. These challenges include differing definitions and expectations of service excellence, lack of data on customer needs, limited staff buy-in, and insufficient support from senior leaders. Designed for higher education professionals leading service initiatives, this session provides valuable insights to keep your efforts on track. Whether you're just starting or need to re-energize your approach, join us to boost customer satisfaction on your campus!

5 Ways to Take Agency of Your Learning as a Leader – Mini Course

Higher education has become increasingly complex, leaving many leaders feeling overwhelmed and unsure of how to move forward. While professional development is more important than ever, competing priorities often make it feel impossible to focus on growth. This video course offers five short lessons with simple, impactful actions to help you develop as a leader each day. By taking small, intentional steps, you can regain confidence, build your skills, and stay connected to your growth.

Where Two or Three Gather Together: A New Perspective on Effective Team Collaboration – 58 minutes

Collaboration is essential in higher education, yet teams often struggle due to differing expectations and styles. While diverse perspectives can strengthen teamwork, many leaders rely on a single approach that may not work for everyone. This event will introduce the Four Collaboration Styles using the Five Paths to Leadership℠ framework, helping leaders and team members navigate group dynamics more effectively. You'll gain practical strategies to adapt collaboration methods based on desired outcomes rather than personal preference.

Collaboration: The Secret to Breaking Free from the "Do More with Less" Mindset – 58 minutes

Effective collaboration in higher education can be challenging when team members have different expectations and styles. Many leaders default to a single teamwork approach, which may not work for everyone and can lead to frustration or conflict. This event introduces the Four Collaboration Styles using the Five Paths to Leadership℠ framework, offering strategies to improve group dynamics. You'll learn how to adapt collaboration methods to achieve better results rather than relying on personal preference.

Ingenious Leadership in Action: The Power of Unleashing Human Experience and Potential – Blog

Leadership in higher education is about more than just management; it's about fostering a culture that helps individuals reach their full potential. In her book Ingenious Leadership, Melissa Morriss-Olson highlights key themes such as authenticity, emotional intelligence, inclusion, and developing others, showcasing how transformative leaders prioritize people to create thriving communities.

Building a Transformative Mindset on Your Team – 1 hour 40 minutes

With shifting student demographics, increased disengagement, and workforce challenges, old methods may no longer ensure success in higher education. To boost enrollment, retention, and staff satisfaction, institutions must break from routine practices and embrace bold, innovative decisions. This virtual training, led by expert Glenn Davis, will help you foster a transformative mindset within your team. Learn how to empower your staff to think creatively, act decisively, and implement student-centered solutions that drive meaningful change.

Build a Team Culture that Embraces Conflict as Productive and Positive – 1 hour 26 minutes

Many view conflict as something negative to be avoided, often stemming from differences in values, culture, and bias. However, leaders can foster a team culture that embraces differences and resolves conflict in a positive, productive way. This interactive training will help you shift your team’s mindset by using team-building activities to assess and understand different conflict styles. The real transformation happens when these insights are integrated into daily operations and leadership practices.

Initiative and Professional Curiosity – 53 minutes

Your early career is a time for a great deal of learning, and you often encounter so many new things that it can be overwhelming. Professionals who learn quickly where they can take initiative and build a sense of curiosity in their work really stand out in their organizations. In this session, we’ll explore how you can build your sense of initiative even with limited knowledge.

Recognizing and Celebrating Faculty and Staff: A Panel Conversation – 1 hour 24 minutes

Faculty and staff morale is at an all-time low, leading to burnout, decreased productivity, and higher turnover. One way to combat this is by creating a workplace culture that prioritizes praise, appreciation, and gratitude. Join a panel of academic leaders to learn practical strategies for providing meaningful and consistent recognition. You'll walk away with actionable ways to celebrate your team’s efforts, no matter their discipline, career level, or work environment.

Creating a Culture of Care – 56 minutes

Because student and employee engagement and retention are top priorities for colleges and universities, campus leaders are looking for solutions that will make a positive impact. Enhancing customer service for these critical populations is what many institutions are leaning into—not as a quick fix, but as a way to meaningfully change the culture around service excellence.